After 32 years of going to bed wide awake, sleeping fitfully, then waking up tired, I'm finally ready to find a reliable solution. I did a sleep study years ago and the people at the sleep clinic determined that I had sleep apnea. For a while I found some decent ways to deal with it, but lately it's gotten much worse and I can't figure out how to cope with it. At this point I don't care if I have to wear a Darth Vader mask to get restful sleep -- I just want the problem solved.
So it's time to go back to the sleep clinic, right? I can't remember who I called before, so I did a Google search and found a local practice that specializes in sleep disorders. Perfect! I'll just call and make an appointment to see the doctor. Except nobody answers the phone at the doctor's office, and I hate leaving messages because it seems to me that they are rarely, if ever, returned. This particular office was a happy exception -- someone called me back about a half hour after I left the message.
You can't just schedule an appointment, because that's handled through the hospital's central scheduling service, even though I wouldn't be going to the hospital to see the doctor, and the practice is not located in the hospital. So the first call is to the billing department at the doctor's office to determine what my insurance supports. When I went for the sleep study years ago, I paid about $800 out of pocket, so I didn't have to screw with insurance, but that didn't matter anyway because I had a referral from a doctor, which is like a backstage pass that gets you an appointment to a specialist.
Some insurance companies require you to have a doctor's referral in order to see a specialist. Fortunately mine does not, but I had to call the billing office in order to figure this out. Good thing, too, because as I said in a previous post, my general practitioner doctor is an imbecile. So since I'm cleared to see the specialist, the next step is the appointment which, as I already said, I had to call the hospital for.
The hospital's scheduling office is a messy voice menu that of course does not have the option I need, so I have to wait until someone picks up the phone. Predictably, it goes to voicemail. Hang up, dial back a half hour later. Ah, now I've got someone! Unfortunately, she expects me to have every detail she needs in order to let me pass through the scheduling gate, when in fact I have no such details. I don't know which doctor I need to see because it's a practice with multiple doctors and I have no way of knowing which one needs to examine me... which is the fucking point of the consultation! But I can't schedule a consultation if I don't have details that I can't know until after the consultation.
"Just pick one and we'll figure it out later," I told the hospital scheduler. Well that is just not acceptable -- I need a referral or a "script," and that is Not My Job according to the scheduler. "I just talked to the billing office lady and she said my insurance doesn't require a referral. This is a self-referral," I assured her. Nope, can't schedule a sleep study without a "script," she insists. "This isn't a sleep study, it's a consultation," I tell her for the third time. Not My Job. Please hold while I transfer you to the sleep study office. Voice mail. Hang up.
So I call the billing lady back. Voice mail. Leave a message. Fortunately she calls back and says that yeah, hospital scheduling doesn't know what they're doing, but just call the sleep clinic office directly (a different office than the one the hospital scheduler transferred me to). This number is not listed on the practice Web site. She of course cannot schedule my appointment because it's Not My Job.
Sigh. Call the clinic office. Voice mail. Message. No one calls back. Jesus Fucking Christ. If these people can't manage basic communication, how can I trust them to be attentive to my medical needs?
Being a doctor is one of the few professions in the world that you don't have to be good at in order to keep getting paid. Patients just assume you're an expert and that you know what you're doing, but a lot of doctors are like the idiot I saw last week -- if pills can't fix you, then fuck off. A pharmacist could do that less expensively and more competently, and without shutting down the phones and locking the doors for an hour every day because of lunch. If you're a specialist, you don't have to worry about finding new clients and staying in business because patients have few or no alternatives. If you really screw things up, no skin off your nose -- you've got malpractice insurance.
So I'm back to square one, which is trying to solve my sleep problems on my own. Somehow I think, though, that I'm much better off this way.